Terms of Use

Legal Terms and Conditions

This page states the Terms and Conditions under which you, the Web Site visitor ("You") may use this website (the “Site”), which is owned by Alexandria Renew Enterprises ("AlexRenew").

Please read this page carefully. By using this Site, You agree to be bound by all of the Terms and Conditions set forth below. If You do not accept these Terms and Conditions, please do not use this Site. AlexRenew may, in its sole discretion, revise these Terms and Conditions at any time; therefore, You should visit this page periodically to review the Terms and Conditions. Subject to the terms and conditions of this Agreement, AlexRenew hereby grants You a non-transferable, nonexclusive, limited license to access AlexRenew’s Site content and to use AlexRenew’s Site. AlexRenew may update, modify or replace the website, including any Content available therein, from time to time.  AlexRenew reserves the right to terminate access to such content at any time for any reason.  

Use of Site Material

The contents of this Site, such as text, graphics, images, logos, images, photographs, audio clips, digital downloads and other content (the "Site Material") are protected by copyright under both United States and foreign laws. AlexRenew authorizes You to view and download a single copy of the Site Material for your personal use. Modification or unauthorized use of the Site Material violates copyright, trademark, and other laws. You agree to retain all copyright and other proprietary notices contained in the original Site Material on any copy You make of such material. You may not sell, modify, debug, translate, reverse engineer, decompile, disassemble, decrypt or modify our Site Material or reproduce, display, distribute, or otherwise use the Site Material in any way for any public or commercial purpose.  Use of the Site Material on any other web site or in a networked environment is prohibited. The Content may not be copied, distributed, republished, uploaded, or transmitted in any way without the prior written consent of AlexRenew, except that: (1) You may download, print, distribute and use pages from the Site for your own informational, non-commercial purposes, but not for commercial use or general distribution and (2) any copies of documents or pages from the Site must not alter the original Site content.

Trademarks

The names, marks and logos appearing included in the Site Material are, unless otherwise noted, trademarks owned by or licensed to AlexRenew or an affiliated company.  The use of these marks, except as provided in these Terms and Conditions, is prohibited.  From time to time, AlexRenew makes fair use in this Site of trademarks owned and used by third parties. Any such marks are clearly noted, and AlexRenew makes no claim to ownership of those marks.

User Submissions

AlexRenew welcomes Your comments on our Site, products, and services. However, You acknowledge that if You send us creative suggestions, ideas, notes, drawings, concepts, inventions or other information, (collectively, the "Information"), the Information shall be deemed, and shall remain AlexRenew's property. By submission of any Information to us, You assign to us and we shall exclusively own all now known or hereafter existing rights to such Information of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Information for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the information.

As a user of this Site, You are responsible for own Your own communications and are responsible for the consequences of their posting. Therefore, do not do any of the following things: transmit to us material that is copyrighted, unless You are the copyright owner or have the permission of the copyright owner to post it; send material that reveals trade secrets, unless You own them or have the permission of the owner; send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; send sexually-explicit images; send advertisements or solicitations of business; send chain letters or pyramid schemes; or impersonate another person.

AlexRenew reserves the right to expel users and prevent their further access to this Site for violating these terms or the law and reserves the right to remove any communications from this Site.  The violation of any of the terms and conditions set forth on this Legal Terms and Conditions page shall result in the immediate revocation of Your license to use the Site Material and obligates You to immediately destroy any copies of the Site Material in Your possession.

Limitation of Liability

Although AlexRenew strives for accuracy in all elements of the Site Material, it may contain inaccuracies or typographical errors.  Additionally, while users of this Site are bound by these terms and conditions not to submit false material, AlexRenew cannot be responsible for the violation of these terms by users, or for the reliance by users upon false or misleading material submitted by other users.  AlexRenew makes no representations about the accuracy, reliability, completeness, or timeliness of the material on this Site or about the results to be obtained from using the Site. You use the Site and its material at Your own risk.

ALEXRENEW DOES NOT WARRANT THAT THE WEB SITE WILL OPERATE ERROR-FREE OR THAT THE WEB SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MATERIAL. IF YOUR USE OF THE WEB SITE OR THE SITE’S MATERIAL RESULTS IN ANY COSTS OR EXPENSES, INCLUDING, WITHOUT LIMITATION, THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, ALEXRENEW SHALL NOT BE RESPONSIBLE FOR THOSE COSTS OR EXPENSES.

THIS WEB SITE AND ITS MATERIAL ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND.   ALEXRENEW, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND OR NATURE, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS, AND THE WARRANTY OF FITNESS FOR PARTICULAR PURPOSE.  ALTHOUGH ALEXRENEW STRIVES TO PROVIDE THOROUGH AND ACCURATE MATERIALS ON ITS SITE, WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS.

Disclaimer of Consequential Damages

IN NO EVENT SHALL ALEXRENEW, ITS AFFILIATES, OR ANY THIRD PARTIES MENTIONED ON THE SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE MATERIAL ON THIS WEB SITE OR SITES LINKED TO THIS WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE OR WHETHER ALEXRENEW IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Links

This Site contains links to web sites owned by third parties. These links are provided solely as a convenience to You and are not an endorsement or recommendation by AlexRenew of the third party, the third-party web site, or the contents on those other sites.  AlexRenew is not responsible for the content of any linked sites and makes no representations regarding the content or accuracy of materials on such sites. If You decide to visit any third-party sites using links from this Site, You do so at your own risk.

Indemnity

By using this Site, You agree to defend, indemnify, and hold harmless AlexRenew, its officers, directors, employees and agents, from and against any and all losses, claims, damages, costs and expenses (including reasonable legal and accounting fees) that AlexRenew may become obligated to pay arising or resulting from Your use of the Site Material or Your breach of these Terms and Conditions. AlexRenew reserves the right to assume or participate, at Your expense, in the investigation, settlement and defense of any such action or claim.

Privacy

Your privacy is important to AlexRenew, and we are committed to protecting it.  This privacy statement has been developed for You, the visitor/user, to demonstrate AlexRenew’s commitment to privacy on the Internet. This privacy statement applies to the personal information gathered via the website and dissemination practices for AlexRenew.  We do not market our services directly to children and do not knowingly collect information about children under the age of 18. The AlexRenew Site also may contain links to websites maintained by others. This Privacy Statement does not reflect the privacy practices of those sites, and You should consult the privacy policies of those sites to learn about their practices. It is the policy of AlexRenew that personal information about You will be collected only to the extent necessary to provide the services or benefits You desire.

1.  Collection of Information

We collect information from You in several different ways.  We use this information primarily to delivers the information, services, resources and products that are most relevant and useful to You.  Much of the information we collect (beyond the information provided directly by You) is not personally identifiable about You. We do not share information provided by You that is Personally Identifiable Information (as defined below) with others unless we say so in this Privacy Statement or where we are otherwise required by law or contract to do so. 

Personally Identifiable Information. AlexRenew may require users to register before using the Site to view bills and process transactions. During registration, we collect basic online contact information about You, including but not limited to, Your name, email address, mailing address, credit card information, account number and phone number, which may make it possible to identify You (“Personally Identifiable Information”).

Access Information. Once You are logged in, the Site may also collect information when Your web browser accesses the AlexRenew Site, including the internet protocol (IP) address of Your computer, geographic location as determined by Your IP address, Your browser software and operating system, Your web server, the date and time You access our site, session information (such as download errors and page response times), information about Your viewing and search history, and information about the referring URL and the URL clickstream to, through and from the AlexRenew Site (“Access Information”).

Usage Information. We may further gather non-personal information on Your use of the AlexRenew Site while logged in, such as: the number of people that visit the website, or which pages You visited on the website (“Usage Information”). Access Information and Usage Information may be used internally to improve the website and for product development and marketing purposes generally. The information we collect in Web server logs helps us administer our sites, analyze usage, protect the website and its content from inappropriate use, and improve user experience.

Cookies. Once You have logged in to the AlexRenew Site, we may gather Access Information and Usage Information in various ways, including but not limited to, through the use of “cookies.”  A “cookie” is a piece of information that the website sends to Your browser, which then stores this information on the hard drive of Your computer. We use cookies and similar technologies to help remind us who You are and to help You navigate our sites during Your visits. Cookies allow us to save passwords and preferences for You so You won't have to reenter them each time You visit. The use of cookies is relatively standard. Most browsers are initially set up to accept cookies. However, if You prefer, You can set Your browser to either notify You when You receive a cookie or to refuse to accept cookies. The Site may not function properly if You decline or disable Internet cookies while visiting or otherwise using the Site. AlexRenew does not use cookies for users who visit our public-facing website without logging in to the website. 

User-Submitted Data. You may also submit various types of data to send inquiries and requests to AlexRenew. User-Submitted Data may include information that is personally identifiable about You, such as Your name, phone number, address, or email address. Also, in order to improve the Site, we may offer You an opportunity to ask questions, provide suggestions and submit contributions by completing a contact form which may collect Personally Identifiable Information. 

Security. Our secure, password-protected Site allows You to view personal information (for example, billing details) and other details online.  We have reasonable security measures in place and use industry-standard firewalls to protect Your information.  A user ID and password is required to access any online systems that display personal information.  To prevent unauthorized access, maintain data accuracy, and ensure the correct use of Personal Information, we maintain physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our systems. Our third-party vendors may only use information about you that we provide to them for purposes related to helping us provide services to you. They may not disclose it or use it in any other way. While no security system is perfect, we believe the measures we implement reduce security problems.  Notwithstanding the foregoing, AlexRenew cannot guarantee the security of your Personal Information. When you communicate with AlexRenew electronically or otherwise submit your Personal Information to the third party that processes payment, your communication is not necessarily secure and is subject to all of the risks of communication, such as unauthorized entry or use, hardware or software failure, and other factors that may compromise the security of Personal Information at any time.  AlexRenew assumes no responsibility for the security of any Personal Information you submit and is not responsible for the collection, use, accuracy or security of information by third-party vendors.  AlexRenew reserves the right to update or otherwise alter our security practices if and when we deem appropriate. 

2. Use of Information

Personally Identifiable Information, Access Information and Usage Information. AlexRenew may use Personally Identifiable Information, Access Information and Usage Information to respond to inquiries from Users, to contact You regarding functionality that we think may be of interest to You, to analyze the wants and needs of Users, and for other purposes. We contract with certain unaffiliated business partners who help us process financial payments.   When you make payments to AlexRenew, AlexRenew may transfer certain Personally Identifiable Information to these payment processors for the sole purpose of facilitating the payment transaction.

User-Submitted Data. Data You submit may be shared with the third party vendors that AlexRenew uses to process inquiries or payments.

Other Information. Please note that any comments or materials sent to us, including feedback data, such as questions, comments, suggestions and any other responses are deemed to be non-confidential and we may use, reproduce, distribute and publicly display such comments and materials without reference to You personally. We may also use any ideas, concepts, know-how or techniques contained in such responses for any purpose whatsoever.

Disclosure of Information and Data. We may transfer the Personally Identifiable Information You provide us to our affiliates and subsidiaries or to our third party service providers as necessary to administer Your website account or to provide You with information You have requested from us. These trusted third parties assist us in operating our website, conducting our business, or servicing You, and those parties agree to keep this information confidential. AlexRenew reserves the right to disclose Your Personally Identifiable Information as required by law, when we believe disclosure is necessary to comply with a judicial proceeding, court order or legal process served upon us, and when necessary to enforce or apply the terms of the applicable End User License Agreement for the use of the AlexRenew Site, if any.

3. Corrections and Deletions of Personally Identifiable Information

AlexRenew strives to maintain the accuracy of the Personally Identifiable Information You submit through the AlexRenew Site. AlexRenew will work with You to correct or delete any such information upon Your request by contacting AlexRenew via email or telephone at the addresses below.

The access, correction, and deletion provisions of this Privacy Statement only apply to Personally Identifiable Information collected from You through the AlexRenew Site.

4. Changes to Privacy Statement

This Privacy Statement is effective as of October 2015. AlexRenew reserves the right to change this Privacy Statement at any time by posting a new or revised statement. AlexRenew will also notify You by email or through the AlexRenew Site of any upcoming changes to this Privacy Statement. You should check this page regularly for updates.

5. How to Contact AlexRenew

If you have any questions about this Privacy Policy or the practices of this Site, AlexRenew can be contacted:

By email : helpdesk@alexrenew.com.
 

Miscellaneous

This Site originates from Alexandria, Virginia.  AlexRenew does not claim that the Site Materials on this Site are appropriate or may be used outside of the United States.  Access to the Site Materials may not be legal by certain persons or in certain countries.  If You access the Site from outside of the United States, You do so at Your own risk and are responsible for compliance with the laws of Your jurisdiction.

These Terms and Conditions are governed by the substantive laws of the Commonwealth of Virginia, without respect to its conflict of laws principles.   You agree to submit to the jurisdiction of the courts situated in the Commonwealth of Virginia with respect to any dispute, disagreement, or cause of action related to or involving this Site.  If any provision is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided elsewhere in our Site, these Terms and Conditions constitute the entire agreement between You and AlexRenew with respect to Your use of this Site.