Serving our community and protecting waterways

AlexRenew is the wastewater treatment authority for Alexandria and parts of Fairfax County. Each year, our team processes approximately 13 billion gallons of wastewater it receives from area homes, schools, and businesses, before safely returning it to our waterways.

News

AlexRenew Launches Its New Customer Service System

November 03, 2023

AlexRenew's new customer service system, MyAlexRenew.com, is now live. This system upgrade includes a new customer account portal, additional payment options, alerts, and a new help/chat feature. We’ve also expanded our customer service hours, to make our call center available from 6 a.m. - 6 p.m., excluding holidays.

AlexRenew Announces Brand Refresh

September 01, 2023

The branding effort includes a new logo, color scheme, and name adaptation.

AlexRenew Partners with PromisePay to Offer Payment Plans to Customers with Past-Due Bills

August 03, 2023

PromisePay is a company with a technology service that offers flexible payment plans for residential and commercial customers who are behind in their AlexRenew bill payments.

About Us

Our Mission

AlexRenew is one of the most advanced wastewater treatment authorities of its kind in the United States, serving over 300,000 customers in Alexandria and parts of Fairfax County. Each year, our facility processes and cleans approximately 13 billion gallons of wastewater received from area homes, schools, and businesses. Our mission is to protect the community as Alexandria’s resilient provider of clean waterways.

Who We Are

Intro Text

AlexRenew is one of the most advanced wastewater utilities in the United States, serving over 300,000 customers in Alexandria and parts of Fairfax County. Each year, our facility processes and treats approximately 13 billion gallons of wastewater received from area homes, schools, and businesses to protect public health and the environment.

Work With Us

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AlexRenew is a workplace full of opportunities to work, learn, and collaborate. We offer a variety of professional career opportunities with competitive benefits, apprenticeships that include training and academic instruction, and paid internships that prepare students for exciting jobs in the water industry.

RiverRenew

RiverRenew is the largest infrastructure initiative in the history of Alexandria. RiverRenew includes multiple projects that consist of a new tunnel system and upgrades to Alexandria's wastewater treatment facility.

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Our Investment in the Community

The team at AlexRenew strives to support a healthy, vibrant, and thriving community. We value the trust you put in us, and we’re proud to serve the great City of Alexandria. Our mission is to protect public health by cleaning dirty water; to improve water quality in the Potomac River and other local waterways; to accommodate the growth and prosperity of Alexandria by investing in the future, and to do all of this in a sustainable way, placing value on managing resources while producing meaningful environmental outcomes.