If you account related questions, please visit alexrenew.myutilityportal.com.

Starting and Stopping Service:

To start or stop service, you must contact Virginia American Water at (800) 452-6863 or (703) 549-7080.  Monday through Friday from 7:00 am to 7:00 pm

Update Contact Information:

For changes to your name or mailing address on accounts with active service, contact Virginia American Water at (800) 452-6863 or (703) 549-7080. M-F from 7:00 am to 7:00 pm. All other changes can be made through the online AlexRenew portal or requested through the message box below.

Sewer Line Back Up / Maintenance:

Please contact the City of Alexandria at (703) 746-4357

Limerick Field Issues:

For questions related to the maintenance, repairs and programming of Limerick Field, please contact the City of Alexandria Department of Recreation, Parks and Cultural Resources at (703) 746-4343.

Stormwater Questions:

Please contact the City of Alexandria Stormwater Management at (703) 746-4357

Trash Collection/Recycling Questions:

Alexandria Renew Enterprises does not provide trash collection or recycling services.  Please contact your service provider with questions or contact the City of Alexandria at (703) 746-4128

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Click here for more information about the rights of requesters and the responsibilities of AlexRenew under the Virginia Freedom of Information Act.