Contact Us

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Contact Us

If you are not an account holder and you have a question for us, please provide information below, including your phone number and address.

Current Account Holders - If you are an account holder and you have a question on your account, please visit  alexrenew.myutilityportal.com.

In order to receive a follow-up from us, please leave a valid phone number and email address.

Starting and Stopping Service:

To start or stop service, you must contact Virginia American Water at (800) 452-6863 or (703) 549-7080.  Monday through Friday from 7:00 am to 7:00 pm

Update Contact Information:

To make changes to your name or mailing address on accounts with active service, you must contact Virginia American Water at (800) 452-6863 or (703) 549-7080.  Monday through Friday from 7:00 am to 7:00 pm. All other changes can be made through the Profile of your online AlexRenew Account or submitted through the message box above.

Sewer Line Back Up / Maintenance:

Please contact the City of Alexandria at (703) 746-4357

Stormwater Questions:

Please contact the City of Alexandria Stormwater Management at (703) 746-4357

Trash Collection/Recycling Questions:

Alexandria Renew Enterprises does not provide trash collection or recycling services.  Please contact your service provider with questions or contact the City of Alexandria at (703) 746-4128