Base Charge Updates for Commercial and Multi-Family Properties
AlexRenew's newly designed base charge ensures everyone is billed the same amount per gallon of wastewater generated— delivering savings to 97% of our customers. To accomplish this, starting July 1, 2026, AlexRenew is proposing an update to how the base charge is calculated:
- The base charge will be calculated using a customer’s average monthly water use compared to the use of a typical household.
- In the past, the base charge was based on water meter size, which showed how much water could be used, but not how much was actually used.
- New metering and billing software now make it possible to calculate this charge more accurately.
- The base charge is a fixed monthly fee that pays for the pipes, pumps, and treatment systems that have to be ready and working all the time — no matter how much wastewater is generated.
What this means for you: For all residential customers and 75% of all other AlexRenew accounts, this change will lead to a lower base charge that is reflective of your use, and a stronger, more reliable wastewater system for the whole community.
Please join us on April 22 for a virtual meeting for account holders with commercial and multi-family properties. We will discuss how the proposed changes impact our customers, available support and resources, and answer any questions you might have about your new base charge.