Most of the year, your winter average determines your AlexRenew bill, but what does that mean?

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Most of the year, your winter average determines your AlexRenew bill, but what does that mean?

The AlexRenew bill is set up to charge you for only the wastewater
that we treat at our wastewater treatment plant.

Some of the water that you use during summer, from activities like washing your car or watering your lawn, does not flow into the sanitary sewers and is not treated at our wastewater treatment plant. To only bill our customers for the wastewater that we treat, AlexRenew’s bill uses your winter average. If you live in a single-family residence, the maximum water use on your AlexRenew bill from March through November is capped. The cap is set at either the average monthly residential use during the previous winter period (December through February), which is called your “winter average” or 4,000 gallons*, whichever is greater.

For instance, if your winter average is 5,000 gallons, when your household uses less than the 5,000 gallon cap, you are billed for your actual use. When you use more than 5,000 gallons, your wastewater treatment charge** is capped at 5,000 gallons.

Multi-family dwellings, such as condominiums and apartments, typically have separate metered irrigation services and the winter average is not used for billing.

*The 4,000 gallon average was set by AlexRenew based on the calculated average amount of water used by our customers during the winter period.  The winter average concept was developed to reflect the average amount of water used indoors by a household and is a validated national process used by many wastewater utilities.

**AlexRenew’s bill is comprised of two charges: a base charge and a wastewater treatment charge. For more information on the AlexRenew bill, visit our Rates and Billing for Residential Customers page.