How do I stop and start my service?

Virginia American Water Company provides us with all of our account information and meter readings. For this reason, all of our account holders must also have an account with them. To start or stop service, you must please first do so with Virginia American Water Company. They can be reached at (800) 452-6863 or (703) 549-7080, Monday through Friday from 7:00 a.m. to 7:00 p.m. Or visit Virginia American Water's webpage on turning service on/off