AlexRenew Billing Issues Being Resolved
ALEXANDRIA, VA – October 25, 2011 – This month, incorrect sewage bills were sent to some Alexandria Renew Enterprises customers. The mistake was due to problems in programming new rates, and was caught when a number of customers contacted AlexRenew and its billing company, Virginia American Water (VAW).
Correct bills will be sent to those who were charged incorrectly. This affects those who were charged for using 9,000 gallons of water, while records showed that they used less the previous quarter.
“On behalf of Alexandria Renew Enterprises, I offer my sincere apology for this billing error. AlexRenew continues to work with Virginia American Water to solve this problem. VAW has assured AlexRenew that it will send corrected bills for customers affected. AlexRenew will do all it can so its customers receive the highest quality of service they deserve,” said AlexRenew General Manager Karen Pallansch.
This problem is being resolved, so no action is required by AlexRenew or VAW customers. However, those who believe their bill is incorrect or do not receive a revised bill in the next few weeks should e-mail AlexRenew at info@alexrenew.com.
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